This course includes both aspects of work performance management and aspects of management in the workplace of people who make up the so-called Human Resources in business.

Course description

Thus, from the selection processes through techniques of performance improvement and decision making, motivation at work, efficiency in meetings and presentations … until reaching operational issues on the management of the company-worker relations. A complete course with numerous practices. The course includes simulations with numerous “step by step” downloadable practices (PDF), as well as audiovisual explanations and questionnaires.


1 The evaluation interview

1.1 Introduction
1.2 Basic concepts
1.3 The evaluation interview
1.4 Performance evaluation and Human Resource Management
1.5 Principles of Performance Evaluation
1.6 Preparation of performance evaluations
1.7 Techniques for personnel evaluation
1.8 Comparison technique
1.9 Techniques of forced distribution
1.10 Check or control lists
1.11 Semantic Differential
1.12 Graphical and numerical scales
1.13 Advantages of performance evaluation
1.14 Problems of the evaluation process
1.15 Objectives of the performance evaluation
1.16 Presentation – The evaluation interview
1.17 Questionnaire: The evaluation interview
2 Effective delegation of functions

2.1 What is to delegate
2.2 Skills to delegate
2.3 The task of delegating begins
2.4 Delegable and non-delegable tasks
2.5 Presentation – Effective delegation of functions
2.6 Questionnaire: Effective delegation of functions
3 Improve the performance of a work team

3.1 Training of work teams
3.2 Ideal member of a work team
3.3 Development of work teams
3.4 How to organize your team
3.5 Time and administrative process
3.6 Setting priorities
3.7 Planning and setting goals
3.8 Strategies for setting goals
3.9 Select the right people
3.10 Equipment evaluation
3.11 Presentation – Improve the performance of a team
3.12 Questionnaire: Improve the performance of a work team
4 Decision making

4.1 Decision making
4.2 Types of decisions
4.3 Importance of decision making
4.4 Implications in decision making
4.5 Management Styles
4.6 Techniques for group decision making
4.7 Presentation – Decision making
4.8 Questionnaire: Decision making
5 Motivation of work teams

5.1 Introduction
5.2 Definition of Motivation
5.3 Differences between motivation and satisfaction
5.4 Theories and Models
5.5 Content theories
5.6 Process theories
5.7 Environment
5.8 Groups and Teams
5.9 Motivation of Work Teams
5.10 Conclusions
5.11 Presentation – Motivation of work teams
5.12 Questionnaire: Motivation of work teams
6 The effective use of time

6.1 Assessment of the effective use of time
6.2 Causes of shortage of time
6.3 Factors that influence the use of time
6.4 Causes of misuse of time
6.5 Vision of the future
6.6 Laws on the use of time
6.7 The thieves of time
6.8 Conclusion
6.9 Practical assumption
6.10 Questionnaire: The effective use of time
7 Effective management of meetings

7.1 Meetings
7.2 Informative meetings
7.3 Meetings to reach an agreement
7.4 Creative meetings
7.5 The role of the coordinator of a meeting
7.6 Characteristics of a good meeting coordinator
7.7 Preparation of the meeting
7.8 Typology of the participants
7.9 Opening of the meeting
7.10 Body of the meeting
7.11 The closing of the meeting
7.12 Methods to be understood
7.13 The language of the body
7.14 Key to a successful meeting
7.15 Tips and forms at business meetings
7.16 Cause good impression
7.17 How to keep the meeting in its channel
7.18 An adequate atmosphere
7.19 Environmental factors
7.20 Types of meetings outside the company
7.21 Practical assumption
7.22 Questionnaire: Effective management of meetings
8 Effective oral presentations

8.1 Planning a presentation
8.2 Types of presentations
8.3 The message
8.4 Support elements
8.5 Verbal communication
8.6 Non-verbal communication
8.7 Personal image
8.8 Scenic fear
8.9 Improvise
8.10 Questions from the audience
8.11 Evaluation
8.12 Practical assumption
8.13 Questionnaire: Effective oral presentations
9 Negotiation techniques

9.1 The negotiation process
9.2 Before the negotiation
9.3 The negotiating group
9.4 Communication
9.5 Learn to negotiate
9.6 Phases of negotiation
9.7 Tactics and tricks
9.8 Powers and abilities
9.9 Cooperative, competitive and mixed negotiations
9.10 Concessions
9.11 The time in the negotiation
9.12 Most common errors in a negotiation
9.13 Practical assumption
9.14 Questionnaire: Negotiation techniques
10 Introduction

10.1 Start of the employment relationship
10.2 Contract
10.3 Worker’s discharge
10.4 Payroll
10.5 Settlement of retention